Shipping Policy
1. Shipping Destinations
We currently ship to [list countries/regions you ship to, e.g., the United States, Canada, Europe, etc.]. If your location is not listed, please contact us at support@coffdash.com to inquire about shipping options.
2. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Delivery Times
We offer various shipping options to suit your needs:
- Standard Shipping: Estimated delivery time is [X-Y business days].
- Express Shipping: Estimated delivery time is [X-Y business days] (additional charges apply).
Delivery times are estimates and may vary due to unforeseen circumstances, such as carrier delays or customs processing.
4. Shipping Costs
Shipping costs are calculated during checkout based on your location and selected shipping method. Any applicable taxes, duties, or customs fees are the responsibility of the customer.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's progress. If you do not receive tracking details, please contact us at support@coffdash.com.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed status, the customer will be responsible for additional shipping fees to resend the package.
7. Lost or Damaged Shipments
- If your shipment is lost or arrives damaged, please notify us within 7 days of delivery.
- For damaged items, provide photos of the damage and packaging for us to assist with a replacement or refund.
8. International Shipping
For orders shipped internationally:
- Delivery times may be longer due to customs clearance.
- Customers are responsible for any customs duties, taxes, or fees imposed by their country.
9. Contact Us
For any questions or concerns about shipping, please email us at support@coffdash.com.