Refund Policy

At Coffdash, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please review our refund policy below:

1. Eligibility for Refunds

To be eligible for a refund:

  • The item must be unused and in its original condition, with all accessories and packaging included.
  • You must request a refund within 30 days of receiving your item.
  • Proof of purchase, such as an order confirmation or receipt, is required.

2. Refund Process

  • Step 1: Contact us at support@coffdash.com to initiate your refund request. Please include your order number, the reason for the refund, and any supporting documentation or photos.
  • Step 2: Once your refund is approved, we will provide instructions for returning the item to our designated address.
  • Step 3: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

3. Refund Approval

If your refund is approved:

  • The refund will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method.
  • Shipping costs are non-refundable unless the item was damaged or defective upon arrival.

4. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Items returned after the 30-day period.
  • Items not in their original condition, missing parts, or damaged due to misuse.
  • Gift cards and promotional items.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at support@coffdash.com within 7 days of delivery. We will arrange for a replacement or refund, including return shipping costs.

6. Exchanges

If you need to exchange an item, please email support@coffdash.com with your request. Exchanges are subject to product availability.

7. Late or Missing Refunds

If you haven’t received a refund after the processing time:

  • Check your bank account or payment method for delays.
  • Contact your bank or credit card company, as processing times may vary.
  • If you still haven’t received your refund, please email us at support@coffdash.com.